North End Wellness Privacy Policy
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Effective Date: October 07, 2025
This Privacy Policy describes the policies and procedures of North End Wellness (Counseling Center) regarding the collection, use, and disclosure of your information when you use our services or communicate with us. This applies to all clients, prospective clients, website visitors, and other individuals who interact with us. By engaging with our services or contacting us, you agree to the collection and use of information in accordance with this policy.
Contact & Location Information
Address: 1310 West Hays Street, Boise, ID 83702
Phone: (208) 803‑5339
Email: northendwellnesscenter@gmail.com
Website: www.boisecounseling.org
Hours: Monday–Friday: 8:00 am – 7:00 pm; Saturday: 9:00 am – 5:00 pm; Sunday: Closed
What Information We Collect
We collect only the information needed to provide mental health and counseling services, to communicate with you, and to comply with legal and ethical obligations.
This may include:
- Personal identifiers: name, phone number, email address
- Intake and assessment information you provide (background, history, mental health data)
- Communications (via email, phone, text/SMS)
- Information submitted through our website (forms, inquiries)
- Usage data from our website (if applicable, e.g. cookies or logs)
We do not sell, rent, or share your personal identifying information with third parties for marketing or promotional use.
How We Use Information
We use your information for the following purposes:
1. To provide and manage therapeutic services — scheduling, treatment planning, continuity of care
2. To communicate with you — appointment reminders, follow‑ups, responses to inquiries
3. To comply with legal, ethical, and professional obligations — recordkeeping, audits, mandated reporting
4. To protect safety and well‑being — in circumstances permitted or required by law (e.g. risk of harm)
5. To improve our services and website — internal analysis, troubleshooting, quality assurance
SMS / Text Messaging Consent and Use
By initiating or continuing contact with us via SMS/text message, you consent to receive messages related to services, appointments, and communications from North End Wellness. Standard message and data rates may apply depending on your carrier.
You may opt out of future texts by replying STOP.
For assistance, reply HELP. We do not share mobile opt-in data, consent records, or your phone/SMS metadata with third parties for marketing or promotional purposes.
Disclosure of Information
We will not disclose your personal information to outside parties except in the following cases:
- With your written consent (e.g. signed release)
- When required by law (e.g. in case of child abuse, imminent harm, subpoenas, court orders)
- To comply with professional or licensing audits
- To safeguard your safety or the safety of others
- To third‑party service providers we employ (e.g. electronic health record platforms), provided they are bound by confidentiality and legal protections In some cases, we may share de‑identified or aggregate data (which does not identify you) for reporting or research purposes.
Data Retention
Your clinical records and relevant data will be retained in accordance with Idaho state laws and professional licensing standards. Typically, records are kept for at least seven years after the last date of service (or longer in cases involving minors). Once records are no longer required, they will be destroyed or de‑identified in a secure manner.
Cookies, Website Tracking & Analytics
Our website may use cookies, log files, or similar tracking technologies to help with performance, analytics, user experience, or diagnostics. You may disable cookies in your browser, though doing so may limit functionality. We do not link anonymous analytics data to your personally identifiable information.
Your Rights & Choices
You have certain rights regarding your personal data, depending on applicable law. These may include:
- The right to access or obtain a copy of your data
- The right to correct or update inaccurate or incomplete information
- The right to request deletion (where legally permissible)
- The right to withdraw consent to contact (except where required for ongoing care or legal
obligation)
- The right to request a copy of your clinical records, subject to professional and legal constraints
To exercise any of these rights or ask questions, contact us at:
North End Wellness
1310 West Hays Street, Boise, ID 83702
Phone: (208) 803‑5339
Email: northendwellnesscenter@gmail.com
Policy Changes
We may update this Privacy Policy over time. Any changes will be posted on our website with a new 'Effective Date.' Your continued use of services or our website after changes indicates your acceptance of the modified policy.
This Privacy Policy describes the policies and procedures of North End Wellness (Counseling Center) regarding the collection, use, and disclosure of your information when you use our services or communicate with us. This applies to all clients, prospective clients, website visitors, and other individuals who interact with us. By engaging with our services or contacting us, you agree to the collection and use of information in accordance with this policy.
Contact & Location Information
Address: 1310 West Hays Street, Boise, ID 83702
Phone: (208) 803‑5339
Email: northendwellnesscenter@gmail.com
Website: www.boisecounseling.org
Hours: Monday–Friday: 8:00 am – 7:00 pm; Saturday: 9:00 am – 5:00 pm; Sunday: Closed
What Information We Collect
We collect only the information needed to provide mental health and counseling services, to communicate with you, and to comply with legal and ethical obligations.
This may include:
- Personal identifiers: name, phone number, email address
- Intake and assessment information you provide (background, history, mental health data)
- Communications (via email, phone, text/SMS)
- Information submitted through our website (forms, inquiries)
- Usage data from our website (if applicable, e.g. cookies or logs)
We do not sell, rent, or share your personal identifying information with third parties for marketing or promotional use.
How We Use Information
We use your information for the following purposes:
1. To provide and manage therapeutic services — scheduling, treatment planning, continuity of care
2. To communicate with you — appointment reminders, follow‑ups, responses to inquiries
3. To comply with legal, ethical, and professional obligations — recordkeeping, audits, mandated reporting
4. To protect safety and well‑being — in circumstances permitted or required by law (e.g. risk of harm)
5. To improve our services and website — internal analysis, troubleshooting, quality assurance
SMS / Text Messaging Consent and Use
By initiating or continuing contact with us via SMS/text message, you consent to receive messages related to services, appointments, and communications from North End Wellness. Standard message and data rates may apply depending on your carrier.
You may opt out of future texts by replying STOP.
For assistance, reply HELP. We do not share mobile opt-in data, consent records, or your phone/SMS metadata with third parties for marketing or promotional purposes.
Disclosure of Information
We will not disclose your personal information to outside parties except in the following cases:
- With your written consent (e.g. signed release)
- When required by law (e.g. in case of child abuse, imminent harm, subpoenas, court orders)
- To comply with professional or licensing audits
- To safeguard your safety or the safety of others
- To third‑party service providers we employ (e.g. electronic health record platforms), provided they are bound by confidentiality and legal protections In some cases, we may share de‑identified or aggregate data (which does not identify you) for reporting or research purposes.
Data Retention
Your clinical records and relevant data will be retained in accordance with Idaho state laws and professional licensing standards. Typically, records are kept for at least seven years after the last date of service (or longer in cases involving minors). Once records are no longer required, they will be destroyed or de‑identified in a secure manner.
Cookies, Website Tracking & Analytics
Our website may use cookies, log files, or similar tracking technologies to help with performance, analytics, user experience, or diagnostics. You may disable cookies in your browser, though doing so may limit functionality. We do not link anonymous analytics data to your personally identifiable information.
Your Rights & Choices
You have certain rights regarding your personal data, depending on applicable law. These may include:
- The right to access or obtain a copy of your data
- The right to correct or update inaccurate or incomplete information
- The right to request deletion (where legally permissible)
- The right to withdraw consent to contact (except where required for ongoing care or legal
obligation)
- The right to request a copy of your clinical records, subject to professional and legal constraints
To exercise any of these rights or ask questions, contact us at:
North End Wellness
1310 West Hays Street, Boise, ID 83702
Phone: (208) 803‑5339
Email: northendwellnesscenter@gmail.com
Policy Changes
We may update this Privacy Policy over time. Any changes will be posted on our website with a new 'Effective Date.' Your continued use of services or our website after changes indicates your acceptance of the modified policy.